Shipping & Returns

Australian Orders

Free shipping Australia Wide (approximately 3-7 days to receive via standard shipping).
If you need some SomerSide towels urgently, we can offer pick-up from our Melbourne warehouse and have over 90 stockists across Australia. Please contact us and we will do our best to help you.
All orders are dispatched next business day after your order is placed.
All orders are shipped from our Melbourne Warehouse.

International Orders

Due to the outbreak of coronavirus causing various disruptions in international delivery, there may be delays in delivery. Please email us at support@somerside.com.au if you are unsure

United States- Free shipping on orders over $100 USD ( Approximately 7-12 days).
$20 Flat rate on rest of the world shipping. ( Approximately 6-15 days)
We ship worldwide!
Although it doesn't happen often, any additional customs duties, foreign taxes or other fees, which may be imposed, will be charged to the customer.

Tracking your delivery

All our orders come with a tracking code that will be emailed to you once dispatched. Should you have any problem in receiving your tracking code, please reach out to us at support@somerside.com.au

Sustainable Mailing

We are strongly committed to making the whole customer journey as sustainable as possible so we use biodegradable mailing bags for all our orders- No more plastic! Just stick your biodegradable bag in your compost or even your garden and it'll decompose.

Returns

We love our soft & sustainable towels and we know you will too! In the case you don't that's no problems, we will provide a full refund upon return to our warehouse (minus postage costs). Please get in contact with us, and quote your order number that was sent with your confirmation and we can process the return as soon as possible.

If your towel is faulty or you are sent the incorrect towel we will of course refund or exchange it for you.

Should there be a problem with your towel, please take a photo and contact us at support@somerside.com.au.
We are only able to accept returns or exchanges if the item is returned in the same condition, unused, and with original packaging.

We are confident in our product and think you're going to love all your adventures with SomerSide.